Easy Return Service

Please read the following conditions for returning any unwanted goods for a full refund or exchange

You should contact us at [email protected] or call on 01432 272714 to inform us of your wish to return your goods and let us know the reason for returning the goods be it for a refund , exchange or due to the product/s being faulty. You should do this within 7 days of receiving your goods. All goods (excluding faulty products) returned for a refund will exclude our carriage costs.

The goods must be returned in an unused condition and also in their original packaging.

Goods must be returned within 30 days. You are responsible at your own cost to deliver the goods back to us. The safest method for delivery of goods costing over £30 is by using a reputable courier that offers a signed for and tracked service. We will not be responsible for any goods returned that are lost by the courier or where you have used an unsigned for service.

If we have incorrectly delivered your order with the wrong product/s we will where reasonable arrange for that product/s to be uplifted at our own cost and arrange for the delivery of the correct goods at the earliest time possible. We will cover up to the cost of Second class signed for with the Royal Mail.

Refunds can take up to 5 working days to show back in your account once processed by our returns team.

For any custom made or personalised items ordered through the website there will be no right of return for refund once you have received the email from us informing you that your order is being processed. The only time a refund on custom made products will be considered is if after the product has been returned to us it is deemed faulty by the manufacturer after inspection by them.

Return Address:

OGB
84 Whitecross Road
Hereford
HR4 0DH